Recent Water Damage Posts

What's That Brown, Yellow Spot on My Ceiling?

1/17/2018 (Permalink)

Water Damage What's That Brown, Yellow Spot on My Ceiling? This large water stain was a result of a water damage on the floor above. Water stains can also be much smaller.

What's That Brown, Yellow Spot on My Ceiling?

You’ve likely seen a brown, yellowish spot on a ceiling somewhere.  These colored spots are water stains, which are often caused by a roof or pipe leak above the ceiling where the spot is located.

Many DIY websites advice you to find and fix the cause of the leak and then spray paint the spot on the ceiling to cover up the stain.  

But you also need to check for moisture.  

Some homeowners and commercial property managers that have called us have followed the advice above but forgot to check for moisture.  The result was an attic space that remained humid and became an environment responsive to mold growth.  It was not surprising to find mold in their attics when we assessed their property.

What If I See a Water Spot on My Ceiling?

Don’t wait to get it taken care.  Since the spot is a symptom of a problem in the space above it, delaying getting it fixed may result in further damage to your property.  SERVPRO of Ellis County is a full-service provider.  If you find a water spot, we’ll do the following:

  1. Find the source of the leak and get it fixed.  It will likely be a slowly leaking pipe or small damage to your roof.  
  2. Check for wet structure and materials in your attic where the leak was.  Anything that is wet will either be dried or, if permanently damaged, removed.
  3. Check for mold growth and remediate if any is found.
  4. If any portion of your structure needed to be removed, we can replace them.

Free, No Obligation Assessment

SERVPRO of Ellis County has over 30-years of experience.  We service Waxahachie, Ennis, and all other communities in Ellis County plus those surrounding Dallas and Ft. Worth.  We are also a Texas Licensed Mold Contractor.  We can be reached 24/7 at (972) 935-0827.  

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www.SERVPROelliscounty.com

What Happens if My Clothes Get Dirty Water on Them?

1/14/2018 (Permalink)

Water Damage What Happens if My Clothes Get Dirty Water on Them? We use hydraulic pressure, which is a gentle way to push detergent-laden water through the textile and rid it of contaminants.

What Happens if My Clothes Get Dirty Water on Them?

When we’re called to a water damage by a homeowner, we often see that they’ve tried to stop the spread of the water by putting towels on the floor.  This is a common reaction.  Other times, the homeowner has no choice in what gets wet because the water has spread to the living room, laundry room, or bedroom where clothing, shoes, pillows, etcetera were on the floor and have been impacted.

We call all of these contents--clothing, towels, shoes, etcetera--textiles. Imagine flipping your house upside down. Anything that falls off the house and does not break when it lands, like towels, shoes, clothes, teddy bears, are textiles.  

When the water that wets the textiles is clean, that’s considered Cat 1 Water.  For Cat 1 affected textiles, throwing them into a laundry machine at home is an acceptable way to get them clean.  But what do you do when the water is dirty, like in a cat 2 or cat 3 (sewage) water damage?

Cat 2 and Cat 3 affected wet textiles don’t have to be thrown away.  Our Esporta Wash System can safely sanitize those items and make them safe to wear and handle again.

Unlike traditional dry cleaning, Esporta is a wet wash system that uses a combination of up to six environmentally friendly detergents.  Textiles are placed inside the machine, where they spin in detergent-laden water while staying in place, meaning the textiles are not cleaned by agitation like traditional washing machines but by hydraulic pressure instead.  The textiles stay in place while the water is pushed through them, making this system gentle on all fabrics.

The end result are textiles that are near neutral pH and food-grade clean.

How Results Are Proven

We prove the results of our wash system by using ATP testing.  We take ATP tests of the textiles pre and post wash to ensure our customers that their clothing is safe to wear again.  To learn about ATP testing, read our blog Proving Contamination Levels (and Cleanliness) in Textiles.

If you have a water damage with affected textiles, trust us to clean them.  Our crews will collect all affected textiles and take them back to our cleaning facility.  When they’re clean, they will be delivered back to you.  

SERVPRO of Ellis County has over 30-years of experience remediating water, fire, and mold damages.  We service Waxahachie, Ennis, and all other communities in Ellis County plus those surrounding Dallas and Ft. Worth, and we’re a Texas licensed mold contractor.  We can be reached 24/7 at (972) 935-0827.  

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www.SERVPROelliscounty.com



“Like it never even happened.” only happens here.

Water Damage in Dallas from a Broken Pipe or Frozen Burst Pipe

12/29/2017 (Permalink)

Water Damage Water Damage in Dallas from a Broken Pipe or Frozen Burst Pipe Photo credit Mobile Home Repair

Water Damage in Dallas from a Broken Pipe or Frozen Burst Pipe

It doesn’t happen often, but severe cold weather is when our office begins to receive calls from homeowners and businesses with water damages.  The culprit is almost always the same--a burst or broken water pipe.

A water damage caused by a burst pipe can cause damage to a property if it's not addressed quickly.  

Our office can usually respond to emergency water damage calls within 4-hours, even during winter storm events.

The Hazards of Waiting

Secondary damage from water is often preventable if you act quickly.  Secondary damages include floors buckling and water being absorbed by additional materials that may have initially resisted it, like walls and furniture.  In a matter of hours, even clean water will start becoming contaminated and the risk of having to permanently throw away materials and structure increases.

Mold

If a structure isn’t properly dried after a water damage, then mold and mildew may start to grow in days.  Mold is a living organism that can grow anywhere, at times without being openly visible to property owners.  Our technicians will inspect and dry water-affected areas to prevent mold growth.  The area around the burst pipe should also be inspected and dried properly.

There is a science behind structural drying.  To learn more, read our post “The Science of Drying after a Water Damage.”  Give us a call and trust our 30+ years of experience to take care of your property.

Is There Structural Damage?

Structural damage around the leaky pipe may be difficult to assess, depending on the location.  Call us, and we will send an experienced contractor to find possible structural damage and fix what’s wrong.

Prevention

Keep an eye on the weather and prepare if below-freezing temperatures are on the forecast.  For winter weather safety tips, see our post “Winter Storm Preparedness: Building an Emergency Kit”.

If you experience a burst or broken pipe for any reason, give us a call.  We're ready to help.

SERVPRO of Ellis County services Ellis County and all surrounding Dallas and Ft. Worth communities.  We can be reached 24/7 at (972) 935-0827.  

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www.SERVPROelliscounty.com

“Like it never even happened.” only happens here.

Category and Classification of a Water Damage

12/29/2017 (Permalink)

Category and Classification of a Water Damage

When we arrive at a property to begin emergency water damage services, one of the first things our technicians note is the category and classification of the water.  Identifying the water this way serves an important purpose.

Category

The category of water tells us how dirty it is.  Water can be categorized in three different ways:

Cat 1.  The source of the water is sanitary and the water does not pose substantial risk from dermal, ingestion, or inhalation exposure.  An important note about Cat 1 water is that it will eventually change category if it is not cleaned or if it comes into contact with other unsanitary surfaces or materials.

Cat 2.  This water contains significant contamination and has the potential to cause discomfort or sickness if a human consumes or contacts it.  Cat 2 water potentially has unsafe levels of microorganisms, or nutrients for microorganisms, as well as other organic or inorganic matter which may be chemical or biological.

Cat 3.  This water is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents.  This is the dirtiest classification of water.

We categorize water for various reasons.  One is to know the level of care our technicians must take to safely work to clean the environment it’s in.  If the water is dirty, we will a spray antimicrobial and antifungal chemical to kill bacteria and help prevent further microbial growth.

Another reason to categorize water is to understand what materials that the water has come into contact with can be salvaged or not.  Materials in Cat 1 water have a high chance of being salvaged, while materials in Cat 3 water have little to no chance (unless items can be sanitized in the Esporta Wash System, which we can do).

Classification

Class 1.  This is the least amount of water, absorption, and evaporation.  Only a portion of a room or area is affected, or a larger area with the water contains materials that have minimal absorbed moisture.  Little or no wet carpet or cushion is present.

Class 2.  This class involves a large amount of water, absorption, and evaporation.  At least an entire room with carpet and pad is affected.  The water has wicked up the walls less than 24-inches.  There is moisture in structural materials and substructure soil.

Class 3.  This involves the greatest amount of water, absorption, and evaporation.  Water in this class may have come from overhead.  Ceilings, walls, insulation, carpet, cushion, and subfloor in virtually the entire area are saturated.

Class 4.  This class relates to specialty drying situations, such as wet materials with low permeance or porosity.  These types of losses may require longer drying times and specialty drying methods.

Classifying water helps us know what drying techniques to use, the amount of equipment to set, and, potentially, how long the drying process may take.

Rest assured that no matter the category or class or water involved in a water damage, we will be prepared to stabilize the situation and help prevent secondary water damage.  We have over 30-years of experience and have mitigated all categories and classes of water damages.  We are always ready to help.

SERVPRO of Ellis County services Ellis County and all surrounding Dallas and Ft. Worth communities.  We can be reached 24/7 at (972) 935-0827.  

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www.SERVPROelliscounty.com

“Like it never even happened.” only happens here.

The Science of Drying after a Water Damage

12/28/2017 (Permalink)

The Science of Drying after a Water Damage

Drying a property after a water damage needs to be done correctly and quickly.  SERVPRO of Ellis County's technicians are trained in the science of psychrometrics and follow strict industry-approved standards to ensure secondary water damage is minimized.

Psychrometry is the calculation of relative humidity and water-vapor pressures from temperature and barometric pressure. It’s also called hygrometry.

If your home or business has a water damage, we will:

  • Inspect your property to detect any wet materials.
  • Measure the amount of moisture in the wet materials.
  • Set up professional drying equipment.
  • Monitor wet materials every day to ensure they dry properly and quickly.

Why Drying Quickly is Important

Materials can often dry on their own if the moisture if the moisture in the wet material moves to drier air (assuming there is drier air).  The problem with letting nature take care of drying your property is that it simply takes too long and the chances for secondary damage become high.  This is the reason we use professional drying equipment, such as air movers, dehumidifiers, and other specialty equipment, to help speed up nature.  Our technicians know the right amount of equipment and its most efficient placement to dry your structure.

How We Monitor the Drying Process

We will visit your property every day to check the drying status of all wet components.  We use a start-of-the-art monitoring equipment and a proven scientific process to help the speed of drying.  As areas become dry, we remove equipment.

DryBook

We document all drying data into a proprietary program called DryBook.  This is how we:

  • Manage industry drying requirements.
  • Provide real-time documentation of the drying process.  This documentation is given to your insurance provider, should you file a claim.
  • Validate services are executed to standard.
  • Report to all stakeholders involved.
  • Allow real-time updates.

Our technicians have the training and equipment to make it “Like it never even happened.”  We’re ready to help.

SERVPRO of Ellis County services Ellis County and all surrounding Dallas and Ft. Worth communities.  We can be reached 24/7 at (972) 935-0827.  

Follow us:

Facebook     Twitter     Instagram     Google+

www.SERVPROelliscounty.com

“Like it never even happened.” only happens here.

I Have a Water Damage. What Happens Now?

12/28/2017 (Permalink)

Water Damage I Have a Water Damage.  What Happens Now? Photo credit SERVPRO of Tracy

I Have a Water Damage.  What Happens Now?

We’ve helped restore many homes and businesses after a water damage.  For over 30 years, we’ve responded to water damage emergency calls on a daily basis.  We can help you, too.  

#1 Call us; we’ll be there in less than 4 hours

SERVPRO of Ellis County's promise is to respond to all water damages within 4 hours of receiving a call.  We will gather information about your loss and dispatch a prepared crew immediately.  We offer emergency services 24/7/365.

#2 Call your insurance (if you want to file a claim)

While we’re on the way, give your insurance provider a call and let them know what is happening.  Inform them that SERVPRO of Ellis County is on the way.

#3 Extraction

When we arrive, we will inspect the extent of the water damage and begin extracting all the water.  Our crew will document all affected areas and begin the documentation process for your insurance claim (even when an insurance claim is not filed, our documentation process is still the same).  

#4 Drying and Monitoring

Once all standing water has been extracted, we will set professional equipment to begin drying your home.  We will place air movers, dehumidifiers, and possibly other specialty equipment for hard-to-reach places.  We will return to your property once a day to monitor the drying process and remove equipment.  For more information about our drying process, read our blog “The Science of Drying after a Water Damage.”

#5 Restoration

After your property is dry and clean, we will send one of our Reconstruction Project Managers to assess the damage, if any, the water caused.  We will submit documentation and work with your insurance to get all necessary reconstruction approved.  Once we get the green light from your insurance provider, we will repair your property.

Your 3-Expert Contact Team will work with your insurance provider and on your property

A 3-Expert Team is a team consisting of a Project Coordinator (works with your insurance), Mitigation Manager (will manage the entire water damage), and Reconstruction Project Manager.  They will be assigned to you and be your main points of contact for everything regarding your project from beginning to end.  We understand stress levels are likely to be high, and we want to simplify the process and be here to help.

If you find your property has experienced a water damage, don’t despair.  We’re an experienced, certified, and professional team that can help.

SERVPRO of Ellis County services Ellis County and all surrounding Dallas and Ft. Worth communities.  We can be reached 24/7 at (972) 935-0827.  

Follow us:

Facebook     Twitter     Instagram     Google+

www.SERVPROelliscounty.com

“Like it never even happened.” only happens here.